Shipping policy
Shipping Policy
From Our Studio to Your Doorstep
Every SLVARA order is carefully prepared, packed, and shipped with tracking, so you can follow your order from the moment it leaves us until it arrives at your door.
We currently ship to the following countries:
United States
Canada
United Kingdom
Australia
New Zealand
Singapore
📦 Processing Time
| Product Type | Processing Time |
|---|---|
| Non-Custom Products | 1–2 business days |
| Custom Products | 2–3 business days after design approval |
Processing time is the period between your order being confirmed and your package being handed over to the carrier.
For custom products, including personalized wax seal stamps, custom stamp heads, pre-made wax seals, and NFC wax seals, production begins after your final design proof has been approved.
For Custom Orders
Our usual process is:
Place Order → Submit Design → Receive Digital Proof → Approve Design → Production → Shipping
Your first digital proof is usually provided within 1–2 business days.
Unlimited design revisions are included at no additional cost. Production begins only after you approve the final design.
🚚 Shipping Time
Once your order has been shipped, estimated delivery is:
| Destination | Estimated Shipping Time |
|---|---|
| 🇺🇸 United States | 7–9 business days |
| uk United Kingdom | 7–9 business days |
| 🇨🇦 Canada | 7–9 business days |
| 🇦🇺 Australia | 7–9 business days |
| 🇳🇿 New Zealand | 7–9 business days |
| 🇸🇬 Singapore | 7–9 business days |
Shipping times are estimates and begin once your package has been handed over to the carrier.
Most orders arrive within the estimated timeframe, but occasional delays may occur due to customs processing, severe weather, peak holiday periods, local delivery conditions, or other circumstances outside the carrier's control.
For weddings, events, or other time-sensitive orders, we recommend ordering at least 4–5 weeks before you need your items.
💰 Shipping Rates
We keep shipping simple across all supported destinations.
| Order Value | Shipping Cost |
|---|---|
| $50 USD or more | FREE SHIPPING |
| Under $50 USD | $10 USD flat-rate shipping |
The same shipping rates apply to:
United States, Canada, Australia, New Zealand, and Singapore.
There are no additional handling charges added by SLVARA after checkout.
🌎 Where We Currently Ship
SLVARA currently ships to:
United States
United Kingdom
Canada
Australia
New Zealand
Singapore
At this time, checkout is not available for countries outside these destinations.
We may add additional countries and regions in the future as we expand our international shipping network.
If your country is not currently listed and you're interested in placing a larger order, please contact us at service@slvara.com. Depending on the destination and order quantity, we may be able to arrange a shipping option for you.
🛃 Customs, Duties & Import Charges
International orders may be subject to customs processing, import taxes, duties, or other charges depending on the destination country's regulations.
Where our shipping service includes customs clearance or applicable charges are collected in advance, no additional action will be required from you.
However, customs regulations can vary by destination and may change over time. If any destination-specific import charges apply that are not included at checkout, they may be assessed by local customs authorities or the delivery carrier.
If you have any questions before placing an international order, please contact us at service@slvara.com.
📬 Order Tracking
Every SLVARA shipment includes tracking.
Once your order has shipped, you'll receive a shipping confirmation email containing your tracking number and tracking link.
Tracking information may take 24–48 hours to update after the carrier receives your package.
You can use the tracking link at any time to check the latest delivery status.
📦 Orders Containing Multiple Items
If your order contains both custom and non-custom products, we will normally ship the entire order together once all items are ready.
This helps reduce unnecessary packaging and keeps your order together during transit.
Because of this, the order will follow the processing timeline of the item that takes the longest to prepare.
⏱️ Estimated Total Timeline for Custom Orders
For most custom orders:
Digital Proof: 1–2 business days
Production: 2–3 business days after approval
Shipping: 7–9 business days
In most cases, your custom order will arrive approximately 2 weeks after your design is approved.
Please remember that design revision time is controlled by how quickly the final proof is approved.
❓ Frequently Asked Questions
Do you ship internationally?
Yes. We currently ship to the United States, United Kingdom, Canada, Australia, New Zealand, and Singapore.
Is international shipping more expensive?
No.
We currently offer the same standard shipping rates for all supported destinations:
$50 USD or more — Free Shipping
Under $50 USD — $10 USD flat-rate shipping
How long does international shipping take?
Estimated shipping time is currently 7–9 business days for the United States, United Kingdom, Canada, Australia, New Zealand, and Singapore.
Will I receive a tracking number?
Yes. Every order is shipped with tracking.
You'll receive your tracking information by email once your package has been dispatched.
My order contains custom and non-custom products. When will it ship?
We normally ship the entire order together once all items are ready.
If your order includes a custom product, production begins after you approve the final design proof.
Can I order before my design is ready?
Absolutely.
You can place your order first and send your artwork, logo, initials, reference image, or other design information afterward.
We'll prepare a digital proof for you before production begins.
What if I need my order for a wedding or event?
We recommend ordering at least 4–5 weeks before your event or mailing date.
Although most orders arrive much sooner, ordering early gives you enough time for design revisions, production, shipping, and any unexpected carrier delays.
What if my package is delayed?
Your tracking link will provide the most up-to-date shipping information.
If your package is significantly overdue or tracking has not updated for an extended period, contact us at service@slvara.com and we'll help investigate the shipment with the carrier.
What if my country isn't listed?
We currently offer standard checkout and shipping to the United States, United Kingdom, Canada, Australia, New Zealand, and Singapore.
For larger international orders to other destinations, contact service@slvara.com before ordering. We may be able to arrange a shipping option depending on the destination and order quantity.
Need Help?
Questions about delivery dates, custom orders, or international shipping?
Email us at:
We'll be happy to help you confirm the best option before placing your order.
Carefully made. Carefully packed. Tracked every step of the way. 📦✨
