Shipping policy
From Our Studio to Your Doorstep
Every SLVARA order is packed by hand from our studio in Xingtai, China — and every package is sent with tracking, so you know exactly where your wax seals are at every step of the journey.
📦 Processing Time
| Non-custom products | 2–3 business days |
| Custom products | 3–5 business days |
Processing time is the period between placing your order and handing it to the carrier. Custom products — such as personalized wax seal stamps and custom wax seals — take slightly longer because each one is made specifically for you, from design confirmation to final finishing.
🚚 Transit Time
Once your order leaves our studio, delivery typically takes 8–10 business days to most destinations worldwide.
| Region | Estimated Transit |
|---|---|
| North America | 8–10 business days |
| Europe | 8–10 business days |
| Asia Pacific | 7–10 business days |
| Australia & New Zealand | 8–10 business days |
| Rest of World | 10–14 business days |
Please note: transit times are estimates and may vary during peak holiday seasons or due to unforeseen logistics delays. We'll keep you informed if anything changes.
💰 Shipping Rates
| Orders over $75 USD | Free shipping |
| Orders under $75 USD | Flat rate of $10 USD |
Shipping costs are calculated at checkout based on your order total. No surprises, no hidden handling fees — the amount you see is the amount you pay.
🛃 Customs & Duties
Our logistics partners handle customs clearance on all international shipments. You won't need to navigate customs paperwork or pay additional duties — we've designed our shipping process so your order arrives at your door without extra steps, extra fees, or extra stress.
📬 Tracking Your Order
Every order ships with a tracking number. Once your package leaves our studio, you'll receive an email with your tracking link — check it anytime to follow your wax seals from Xingtai to your hands.
❓ Frequently Asked Questions
Q: Where do you ship from?
A: All orders ship directly from our studio in Xingtai, Hebei Province, China. We work with international logistics partners to ensure reliable, tracked delivery worldwide.
Q: My order contains both custom and non-custom items. When will it ship?
A: The full order ships together when everything is ready — so it will follow the custom product timeline of 3–5 business days. If you'd like your non-custom items sooner, place two separate orders and we'll ship them as they're ready.
Q: Do you ship to my country?
A: We ship worldwide. If you can place an order through our checkout, we deliver to your location. If you encounter any issue at checkout, email us at service@slvara.com and we'll find a solution.
Q: What if my package is delayed?
A: While most orders arrive within the estimated window, occasional delays can happen — especially during holiday seasons. Your tracking link is the best source of real-time updates. If your package is significantly overdue, reach out to us and we'll investigate with the carrier.
Q: Will I need to pay customs fees?
A: No. Our logistics partners handle customs clearance, so there are no additional duties or fees for you to worry about. What you pay at checkout is the total cost.
Hand-packed in Xingtai. Delivered to you. Tracked every step of the way. 📦✨