Return & Refund Policy
A Fair Policy for Handmade Things
We want you to love everything you receive from SLVARA. But if something isn't right — whether it's a change of heart or a quality concern — here's how we make it right. No fine print. No runaround. Just clear, fair terms.
🔁 Non-Custom Products — 30-Day Returns
For all non-custom products — wax granules, wax sticks, handles, spoons, warmers, blank stamp heads, scented candles, and accessories — you have 30 days from the date of delivery to request a return.
We accept returns for any reason:
- Changed your mind about the color
- Ordered the wrong size
- It's not quite what you expected
- A product quality issue
All we ask:
- The product must be unused and in its original condition
- It must be in a condition that allows it to be resold
- Original packaging is appreciated but not required — as long as the item is protected for return shipping
Once we receive and inspect the returned item, we'll issue a full refund to your original payment method. Refunds typically appear in your account within 5–10 business days, depending on your bank or PayPal.
🖐️ Custom Products — Quality Guarantee
Custom products — including personalized wax seal stamps, custom wax seals, custom NFC wax seals, and custom keepsake wax seals — are made specifically for you. Because each one is unique and cannot be resold, we do not accept returns on custom products for reasons of personal preference.
However: if your custom product has a manufacturing defect or quality issue, we will make it right — whether that means a remake, a replacement, or a full refund. This includes:
- Engraving errors that deviate from your approved design proof
- Material defects or damage upon arrival
- Incorrect size or specifications that don't match your order
If you receive a custom product with a quality issue, contact us at service@slvara.com within 7 days of delivery. Include a photo of the issue — we'll take care of the rest.
📋 How to Start a Return
- Email us at service@slvara.com with your order number and the reason for your return.
- We'll reply within 24 hours with return instructions and the return address.
- Pack the item securely and ship it back to us.
- Once received and inspected, we'll process your refund — and email you to confirm.
🚚 Return Shipping
- Quality issues: We cover return shipping. You won't pay a cent.
- Change of mind or personal preference: Return shipping is at your expense. We recommend using a tracked service, as we can't be responsible for packages lost in transit back to us.
📊 At a Glance
| Product Type | Return Window | Accepted Reasons | Condition Required |
|---|---|---|---|
| Non-custom products | 30 days | Any reason, including change of mind or quality issues | Unused, resellable condition |
| Custom products | 7 days | Manufacturing defects or quality issues only | Photo evidence required |
❓ Frequently Asked Questions
Q: What counts as a non-custom product?
A: Any product that isn't personalized or made-to-order: wax granules, wax sticks, wooden handles, wax seal spoons, warmers, blank stamp heads, and scented candles. If you didn't customize it, you can return it.
Q: I ordered the wrong wax color. Can I exchange it?
A: Yes — return your unopened wax for a refund within 30 days, then place a new order for the correct color. This is usually faster than waiting for an exchange to process.
Q: I don't like my custom stamp design. Can I return it?
A: We don't accept returns based on personal preference for custom products — but we work hard to make sure you love your design before production begins. You approve the design proof before we engrave anything. Take your time during the proof stage — that's the moment to request changes.
Q: My custom stamp arrived with an engraving error. What now?
A: Email us at service@slvara.com within 7 days with a clear photo of the issue. If the engraving doesn't match your approved proof, we'll remake it at no cost to you.
Q: How long does a refund take?
A: Once we receive and inspect your return, we process the refund within 2 business days. PayPal refunds typically appear instantly; bank transfers may take 5–10 business days depending on your financial institution.
Fair terms for handmade things. That's it. 🔁✨