Contact information
We'd Love to Hear From You
Whether you have a question about our wax seals, need help with a custom design, or just want to say hello — we're here. Every message gets a real human response, not an auto-reply. Because the same care we put into our products is the care we bring to every conversation.
📧 Email Us
For order inquiries, custom design questions, wholesale, collaborations, or anything else:
✉️ service@slvara.com
We respond to all emails within 24 hours, including weekends.
📝 Or Send Us a Message
Prefer to reach out directly? Use the contact form below — we'll get back to you just as quickly.
[Shopify Contact Form placed here via theme editor]
📱 Follow Along
Behind-the-scenes peeks, new product drops, sealing inspiration, and the occasional wax seal that didn't go as planned — find us here:
| 📘 | facebook.com/slvara_official | |
| 📷 | @slvara_official | |
| 📌 | pinterest.com/slvara_official | |
| 🎵 | TikTok | @slvara_official |
| ▶️ | YouTube | youtube.com/@slvara_official |
| 𝕏 | X (Twitter) | @slvara_official |
🕐 When to Expect a Reply
| General inquiries | Within 24 hours |
| Custom design questions | Within 24 hours |
| Order support | Within 24 hours |
| Wholesale & collaborations | Within 1–2 business days |
| Social media DMs | Within 24–48 hours |
🌏 A Note on Location
SLVARA operates from a small studio in Xingtai, Hebei Province, China. We don't publish our full address because it's a private workspace, not a storefront — but rest assured, every product is made, packed, and shipped with care from right here. If you need a return address, we'll provide it when processing your request.
We read every message. We reply to every message. We mean it. ✉️✨